UPVERSE

Privacy Policy

Last updated: January 2025

1. Introduction

Upverse AI LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UPVERSE platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Professional information (job title, company, experience level)
  • Account credentials and authentication data
  • Payment information (processed securely through third-party providers)
  • Communication preferences and history

2.2 Resume and Career Data

When using our AI resume analysis service, we collect:

  • Resume content and documents you upload
  • Job descriptions and URLs you provide for analysis
  • Career goals and preferences you share
  • Analysis results and recommendations generated

2.3 Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Usage patterns and interaction data
  • Cookies and similar tracking technologies
  • Log files and error reports

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

  • Provide coaching sessions and career guidance
  • Perform AI-powered resume analysis
  • Schedule appointments and send reminders
  • Process payments and manage billing
  • Provide customer support

3.2 Service Improvement

  • Analyze usage patterns to improve our platform
  • Train and improve our AI models (using anonymized data)
  • Develop new features and services
  • Conduct research and analytics

3.3 Communication

  • Send service-related notifications
  • Provide updates about our services
  • Respond to inquiries and support requests
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage (secure, encrypted storage)
  • Payment processing (PCI-compliant providers)
  • Email and communication services
  • Analytics and performance monitoring
  • AI and machine learning services (OpenAI, with data protection agreements)

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your information:

  • Encryption in transit and at rest using industry-standard protocols
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Incident response procedures for security breaches

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services (using anonymized data)

Resume data used for AI analysis is typically retained for 30 days unless you request earlier deletion. Account data is retained until you request account deletion.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Review how your information is being used

7.2 Correction and Updates

  • Update your account information at any time
  • Request correction of inaccurate information
  • Modify your communication preferences

7.3 Deletion and Restriction

  • Request deletion of your account and associated data
  • Restrict processing of your information
  • Object to certain uses of your data

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns and improve our service
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Please see our Cookie Policy for more detailed information.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for countries with equivalent privacy protections
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: upverseai@gmail.com

Subject Line: Privacy Policy Inquiry

Company: Upverse AI LLC